Shipping policy

Standard service:

delivery within 14-21 days.

Shipping cost will be calculated at check out

Free shipping for orders above USD 99

Please keep in mind, our shipping times should be used as a guide only and are based on time from dispatch. PET PET BIG cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.

We work our PET PET BIG socks off to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, custom checking, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.

Any problems with your delivery? Please contact us within 30 days of the date which your order should have been delivered and we’ll do our best to help you.