Refund policy

Return & Refund Policy

Standard Returns (Non-Personalised Items) We accept returns within 14 days of delivery for non-personalised items in their original, unused condition. To initiate a return, please log into your account and submit a return request through your order.

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

Once we receive and inspect the returned item, refunds will be processed to your original payment method within 5–10 business days.

Personalised & Custom Orders Items that have been personalised or customised (including custom photo uploads) are final sale and are not eligible for return or refund, unless they arrive damaged or defective.

EU Customers — Right of Withdrawal If you are located in the European Union, you have the right to cancel your order within 14 days of receiving your items without giving a reason, except for personalised or custom-made goods. To exercise this right, please submit a cancellation request through your account before or within 14 days of delivery of your last item.

Damaged or Defective Items If your item arrives damaged or defective, please contact us as soon as possible, preferably within 48 hours, with photos and your order details. This helps us investigate and resolve the issue quickly. Contacting us after 48 hours does not automatically remove any rights you may have under applicable law or warranty. We will assess the issue and provide an appropriate remedy, which may include a replacement, repair, price reduction, or refund.

Contact Us For any return or refund enquiries, please reach out via our Contact Us page.